At Leaf Shop, we’re passionate about helping you create the garden of your dreams. We want every aspect of your experience with us to be as pleasant as time spent in a well-tended garden. Our shipping and returns policies are designed with your complete satisfaction in mind.

Shipping Information

Order Processing

We typically process orders within 1-2 business days after payment confirmation. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Times

We offer two convenient shipping options to meet your gardening needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over £50, shipped via EMS
    • Delivery within 15-25 business days after shipment

Please note: We ship worldwide except to parts of Asia and some remote regions. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your Leaf Shop purchase. If you’re not happy with an item, we’re here to help with our straightforward returns process.

Returns Timeframe

We accept returns and exchanges for most items within 15 days of delivery.

Important Exception: Live Plants

Due to their perishable nature, we cannot accept returns or exchanges on:

  • Bedding plants
  • Bulbs
  • Fruit & Vegetable plants
  • All other live plants

All sales of these items are final. We take great care in packaging our plants to ensure they arrive in perfect condition, but their living nature makes returns impossible.

How to Return an Item

Follow these simple steps to return an item:

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Wait for Instructions: We’ll respond within 2 business days with return authorization and shipping instructions.
  3. Package Your Item: Securely pack the unused, undamaged item in its original packaging with all tags attached.
  4. Ship Your Return: Mail the package to our address using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Email Template

You can use this template to request a return or exchange:

Subject: Return Request – Order #[Your Order Number]

Dear Leaf Shop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]

Product Name: [Product Name]

Reason for Return: [Please specify reason]

I understand that I need to wait for return authorization instructions before shipping the item.

Thank you,

[Your Full Name] [Your Phone Number]

Refund Process

Once we receive and inspect your returned item:

  • We will process your refund within 3-5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution
  • Original shipping fees are non-refundable

Exchanges

If you need to exchange an item for a different size or color:

  • Follow the same return process outlined above
  • Clearly state in your email that you would like an exchange
  • Specify the replacement item you prefer
  • We will ship the new item once we receive your return

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement at no additional cost to you, including covering return shipping.

Return Shipping Address

Please ship returns to:

Leaf Shop Returns
13 Priory St
Birmingham, GB B5B 7VU

We appreciate your trust in Leaf Shop for your gardening needs. If you have any questions about our shipping or returns policy, don’t hesitate to reach out to our friendly team of gardening enthusiasts.

Happy gardening!

The Leaf Shop Team