At Leaf Shop, we take pride in providing quality gardening supplies to help your garden flourish. We want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help with our straightforward returns and exchanges process.

Returns & Exchanges Timeframe

We accept returns and exchanges for most items within 15 days of you receiving your order.

Please note: Due to their perishable nature, we cannot accept returns or exchanges on Bedding plants, Bulbs, Fruit & Vegetable plants, or any other live plants. All sales of these items are final.

How to Return an Item

Follow these simple steps to return an item:

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Wait for Instructions: We’ll respond within 2 business days with return authorization and shipping instructions.
  3. Package Your Item: Securely pack the unused, undamaged item in its original packaging with all tags attached.
  4. Ship Your Return: Mail the package to our address using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Email Template

You can use this template to request a return or exchange:

Subject: Return Request – Order #[Your Order Number] Dear Leaf Shop Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please specify reason] I understand that I need to wait for return authorization instructions before shipping the item. Thank you, [Your Full Name] [Your Phone Number]

Refund Process

Once we receive and inspect your returned item:

  • We will process your refund within 3-5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution
  • Original shipping fees are non-refundable

Exchanges

If you need to exchange an item for a different size or color:

  • Follow the same return process outlined above
  • Clearly state in your email that you would like an exchange
  • Specify the replacement item you prefer
  • We will ship the new item once we receive your return
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement at no additional cost to you, including covering return shipping.

Return Shipping Address

Please ship returns to:

Leaf Shop Returns
13 Priory St
Birmingham, GB B5B 7VU

We appreciate your trust in Leaf Shop for your gardening needs. If you have any questions about our returns policy, don’t hesitate to reach out to our friendly team of gardening enthusiasts.

Happy gardening!
The Leaf Shop Team