Welcome to Leaf Shop’s FAQ page! We’ve gathered the most common questions from our community of gardening enthusiasts to help you cultivate the perfect garden experience. Whether you’re curious about delivery times or need advice on tool care, you’ll find your answers here.
Product Questions
What types of plants do you offer?
We offer a wide variety of plants perfect for British gardens, including bedding plants, bulb plants, climbers, and fruit & vegetable plants. Each plant is selected for its quality and suitability to our climate.
Are your gardening tools suitable for beginners?
Absolutely! Our range includes everything from professional-grade tools to beginner-friendly options. Our ergonomic trowels, dibbers, and cultivators are perfect for those just starting their gardening journey.
Delivery & Shipping
How long does delivery take?
We process orders within 1-2 business days. Standard shipping (£12.95) takes 10-15 business days via DHL/FedEx. Free shipping (orders over £50) takes 15-25 business days via EMS.
Do you ship internationally?
Yes! We deliver to most international destinations, though we cannot ship to certain Asian countries and remote locations due to customs restrictions.
How are live plants packaged for delivery?
We take special care with our living products, using appropriate packaging to ensure they arrive in perfect gardening condition, ready to thrive in your garden.
Payments & Pricing
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is there free shipping available?
Yes! We offer free shipping via EMS on all orders over £50 – perfect for larger garden projects or seasonal stocking up.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in original condition with packaging intact. Please contact us at [email protected] to initiate a return.
Can I return live plants?
Due to their perishable nature, we cannot accept returns on live plants unless they arrive damaged. Please contact us immediately if your plants arrive in poor condition.
Account & Technical Support
How can I track my order?
Once your order is dispatched, we’ll send tracking information via email so you can follow your gardening essentials on their journey to you.
I forgot my password – what should I do?
Use the ‘Forgot Password’ link on our login page, or contact our support team at [email protected] for assistance.
Still have questions? Our gardening enthusiasts are here to help!
Email us at: [email protected]
Visit us at: 13 Priory St, Birmingham, GB B5B 7VU
Happy gardening from the Leaf Shop Team!